Privacy Policy

Dos Marías y un Juan (“we”, “our”, “us”) operates the website www.dosmariasyunjuan.com (the “Website”).
This policy explains what personal data we collect, how we use it, and your rights as a user.

1. Information We Collect

We only collect the information necessary to process your orders and provide customer support, including:

Name
Email address
Billing country
Order details
Payment confirmation (processed by secure third-party providers)

We do not store credit card numbers. Payments are processed through trusted providers such as PayPal and dLocal Go.

Certain technical data (cookies, browser information, IP address) may also be collected to improve the Website and ensure security.

2. How We Use Your Data

Your data is used to:

Process and deliver your digital orders
Send automatic download emails after purchase
Provide customer support
Improve Website performance and prevent fraudulent activity
Comply with accounting and legal requirements

We never sell your information to third parties.

3. Digital Product Delivery

All items sold on this Website are digital PDF crochet patterns.
Delivery is immediate: once payment is confirmed, you will receive an email with your download links.

4. Account Access vs. Guest Checkout

You may purchase patterns in two ways:

a) Creating an Account (Login)

If you create an account, your purchased patterns will remain available in your account for future access at any time.

b) Guest Checkout (No Account Created)

If you choose guest checkout, you will not have access to a user account.
Your download links will be available only through the email confirmation you receive after purchase.

We recommend saving your files after downloading them, especially when using guest checkout.

(Esta cláusula te quedó impecable. Protege tus espaldas y es totalmente estándar en comercio digital.)

5. Cookies

The Website uses basic cookies for functionality and analytics.
You may manage cookies from your browser settings.

6. Your Rights

You may request at any time:

Access to your data
Correction or deletion
An electronic copy of your information
Unsubscribe from communications

Contact: info@dosmariasyunjuan.com

Refund Policy

1. Digital Items

All products sold on this Website are digital files, therefore they cannot be returned or refunded once the download has been completed.

Exceptions apply in the following cases:

Duplicate purchases (buying the same pattern twice by mistake)
Accidental purchase of two patterns in the same order

In those situations, customers may request:

A refund, or
An exchange for another pattern of equal value

Contact: info@dosmariasyunjuan.com

2. Shipping

We do not ship physical products.
No shipping fees apply.
Digital patterns are delivered instantly via email after payment.

7. Contact

For any questions or requests, you may reach us at:
📧 info@dosmariasyunjuan.com