Frequently
asked questions
Payment methods
– From Uruguay you can pay by bank transfer or any card through Mercado Pago.
– For the rest of the world you can pay with PayPal.
How long does it take to send me the pdf file?
If you choose to pay with MercadoPago or PayPal, you will receive the email with your PDF immediately once the payment is made. If you make the payment via bank transfer (Uruguay), send me the receipt to info@dosmariasyunjuan.com so I can process your order and send you the email with the files.
Do you ship finished toys worldwide?
Yes, we make international shipments but the costs, deadlines and delivery delays depend on the international parsing agency and the area of the world where it is sent.
How long will it take to ship my toys?
We don’t have any stock of finished toys; they are only made by previous order and payment.
Each toy is handmade with much love and dedication, which takes time. The time varies depending on the model, but the estimated time to be ready for shipping is 30 days.
Which are the shipping methods?
Once the order is placed, we will arrange the shipping method with the logistics company of your choice. Delivery times vary depending on the company.
Shipping costs are at the charge of the buyer.